Contact us

Contact reason Contact number
Faults and emergencies, power interruptions, estimated restoration times 13 13 51 (24 hours)*

Power Quality (lights flickering, appliance failure or television and radio interference)

Online form or
13 13 51 *

Street light faults

Online form or
1800 622 008

Graffiti 

Online form or
1800 442 255 (24 hours)

General and technical enquiries (No fault information)

13 10 87* (7am-5pm Monday to Friday)
enquiry@westernpower.com.au
(No fault information)

Trees that are close to powerlines (No fault information)
Dial Before You Dig (No fault information) 1100
Media enquiries (No fault information) media@westernpower.com.au
Complaints and feedback Online form or 13 10 87*
Website feedback

* Local call charges apply from a landline phone. Mobile phones may incur a higher charge.

Accessibility

We aim to provide information, facilities and services that are fully accessible.

  • if you have a speech or hearing difficulty, contact us on TTY 1800 13 13 51             
  • if you require interpreting services phone 13 14 50
  • More information

Postal address

Main Western Power Mailing Address
GPO Box L921, Perth, WA 6842

Western Power Complaints and Resolutions
Locked Bag 2520, Perth, WA, 6001

Meter Reading Services (Self-Read Meter Cards)
Reply Paid 8285, Perth BC, 6849

Head Office - Location
363 Wellington Street, Perth, WA, 6000

How to report a problem

Wondering what to do if you see a fallen powerline? We have advice on what to do in a range of situations and how to report it.