Compensation for damage
If you experience loss or damage due to a power interruption or surge, you may be eligible for compensation.
We investigate every claim to determine the cause of the interruption or surge; however we will only compensate customers for loss or damage caused by our negligence.
Before completing a claim form, read the frequently asked questions as this will help when completing the form and understanding the claims process.
How to claim
Complete the customer damage report form (PDF 60kb) and send it to:
- Claims Management Services
GPO Box L921
Perth WA 6842
If you experience a long power interruption (for 12 consecutive hours or more) you may be eligible for a payment under the Extended Outage Payment Scheme.
To view PDF files you will need Adobe Acrobat Reader.