Customer Service


Our customer service team are available to answer your questions. Please see the list below for contact details based on the nature of your enquiry. If you need to report an emergency, such as a damaged or fallen powerline, please call our 13 13 51 emergency line immediately.

Customer applications

Contact us

Report a problem

Power outages - restoration times and FAQs 

Download our mobile app  

Make a claim 

Make a payment


Sensitive power needs

Customer charter

Disability access and inclusion