Power outages occur for a number of reasons and can be planned or unplanned. In all instances, we aim to restore power supply to our customers as quickly and safely as possible.
Planned power outages occur to allow essential maintenance to be undertaken on the network. Customers will always be informed when a planned power outage is due to occur.
You can stay up to date with planned outages affecting your area by downloading the free Western Power app or call us on 13 13 51. Our Customer Service team is here around the clock, every day of the year.
More information on planned power outages is available here.
Unplanned power outages can occur for a number of reasons such storms, fires or car accidents.
Please visit our frequently asked questions page to find essential information, including safety and restoration work.
For information on the safe operation of portable home and standby generators click here.
“No known outages”
This means that Western Power is not currently aware of a network outage at your location. If you are without power you may have tripped a safety switch in your power board/meter box. Alternatively you may have a power outage that we are not aware of. Please call 13 13 51 to report your fault.
This is the time we estimate that most customers in your suburb will get their power back on.
The time given is based on the current information available to Western Power. As more information becomes available, this restoration time may change.
“Estimated restoration: Unknown”
We are aware of a power outage in your area. The term “unknown” occurs when there has been a major event and the network is significantly damaged. Unfortunately it is possible that some customers will be without power for an extended period of time. We will update restoration times as information becomes available. Please check again later for an update.