Contact us

Contact reason Contact number
Faults and emergencies, power outages, estimated restoration times 13 13 51 (24 hours)*

Power Quality (lights flickering, appliance failure or television and radio interference)

Online form or
13 13 51 *

Street light faults

Online form or
1800 622 008


Online form or
1800 442 255 (24 hours)

General and technical enquiries (No fault information)

13 10 87* (7am-5pm Monday to Friday)
(No fault information)

Trees that are close to powerlines (No fault information)
Dial Before You Dig (No fault information) 1100
Media enquiries (No fault information)
Enquiries Online form or 13 10 87*
Website feedback
Complaints Online form or 13 10 87*
Stay up to date  - connect with our social media accounts 


 Planned and unplanned outages - download our app  

* Local call charges apply from a landline phone. Mobile phones may incur a higher charge.


We aim to provide information, facilities and services that are fully accessible.

  • if you have a speech or hearing difficulty, contact us on TTY 1800 13 13 51             
  • Translating and Interpreting Services Interpreter Services 13 14 50
  • More information

Postal address

Main Western Power Mailing Address
GPO Box L921, Perth, WA 6842

Western Power Complaints Team
Locked Bag 2520, Perth, WA, 6001

Meter Reading Services (Self-Read Meter Cards)
Reply Paid 8285, Perth BC, 6849

Head Office - Location
363 Wellington Street, Perth, WA, 6000

How to report a problem

Wondering what to do if you see a fallen powerline? We have advice on what to do in a range of situations and how to report it.