If you experience loss or damage due to a power outage or surge, you may be eligible for compensation.
We investigate every claim to determine the cause of the outage or surge; however we will only compensate customers for loss or damage caused by our negligence.
Before completing a claim form, read the frequently asked questions as this will help when completing the form and understanding the claims process.
Complete the customer damage report form (PDF 60kb) and send it to:
If you experience a long power outage (for 12 consecutive hours or more) you may be eligible for a payment under the Extended Outage Payment Scheme.