Compensation for damage

If you experience loss or damage due to a power outage or surge, you may be eligible for compensation. 

We investigate every claim to determine the cause of the outage or surge; however we will only compensate customers for loss or damage caused by our negligence.

Before completing a claim form, read the frequently asked questions as this will help when completing the form and understanding the claims process.

How to claim

Complete the customer damage report form (PDF 60kb) and send it to:

  • Claims Management Services
    GPO Box L921
    Perth WA 6842

If you experience a long power outage (for 12 consecutive hours or more) you may be eligible for a payment under the Extended Outage Payment Scheme.


Damage report

To lodge a claim, please complete the Customer Damage Report form (PDF 60KB).